Privacy Policy – Rosendo LABS
Last Updated: March 3, 2025
1. General Information
At Rosendo LABS, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the types of information we collect, how we use it, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) for the European Union (EU) and other international privacy regulations.
If you have any questions or require further information regarding our privacy practices, please contact us at hello@rosendo.pt.
2. Information We Collect
We may collect and process the following categories of personal data:
- Personal Identification Information: Name, email address, phone number, company name, etc.
- Technical Data: IP address, browser type, Internet Service Provider (ISP), device type, operating system, referral source, and browsing behavior.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies.
- Communications Data: Messages sent through contact forms, emails, or support inquiries.
We do not collect sensitive personal data unless explicitly provided by the user for a specific purpose.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services.
- To communicate with users regarding inquiries, customer support, or requested services.
- To improve our website and services by analyzing visitor interactions.
- To comply with legal obligations and protect our platform against fraud and unauthorized access.
- To send marketing and promotional content (only with explicit user consent).
4. Legal Basis for Processing Data (GDPR Compliance)
We process personal data under the following legal bases:
- User Consent (Art. 6(1)(a) GDPR): When you explicitly consent to data processing (e.g., marketing emails).
- Contractual Necessity (Art. 6(1)(b) GDPR): When data processing is required to fulfill a contract with you.
- Legal Obligations (Art. 6(1)(c) GDPR): When required to comply with legal or regulatory requirements.
- Legitimate Interest (Art. 6(1)(f) GDPR): When processing is necessary for our legitimate business interests (e.g., analytics, security improvements) without overriding user rights.
5. Data Sharing and Third-Party Services
We do not sell or rent your personal data. However, we may share data with trusted third parties under strict confidentiality agreements, including:
- Service providers and partners (e.g., hosting services, payment processors, analytics providers).
- Legal authorities, if required by law or necessary for security and fraud prevention.
- Advertising and marketing tools, but only with user consent.
We ensure all third parties comply with relevant data protection regulations.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, analyze traffic, and personalize content. Users can manage cookie preferences via their browser settings or our Cookie Consent Banner.
For more details, please refer to our [Cookie Policy].
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted.
8. Your Rights Under GDPR & Other Laws
As a user, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (‘Right to be Forgotten’): Request deletion of your data in certain cases.
- Right to Restrict Processing: Request limited processing of your data.
- Right to Data Portability: Receive a copy of your data in a structured format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent for data processing at any time.
To exercise these rights, contact us at hello@rosendo.pt.
9. Children’s Privacy
Rosendo LABS does not knowingly collect personal data from individuals under the age of 16 in compliance with the GDPR and 13 under the Children’s Online Privacy Protection Act (COPPA) in the United States. If you believe a child has provided us with personal information, please contact us for prompt removal.
10. Data Security Measures
We implement technical and organizational measures to protect personal data, including encryption, secure access controls, and regular security audits. However, no online transmission is 100% secure, and users should take precautions to protect their information.
11. International Data Transfers
For users outside the European Economic Area (EEA), data may be transferred to servers located in countries with different data protection laws. In such cases, we ensure compliance via Standard Contractual Clauses (SCCs) or other GDPR-compliant mechanisms.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, best practices, or our services. Updates will be posted on this page, and where necessary, users will be notified.
Last updated: March 3, 2025
For any inquiries regarding this Privacy Policy, please contact us at hello@rosendo.pt.